Website Derbyshire Victim Services
The role of initial assessment includes:
- Respond to helpline calls
- Input self and agency referrals from helpline calls, email requests and website requests
- Support daily upload of police data and inputting of action fraud referrals
- Check helpline voicemail
- Undertake initial assessment calls and utilise support plan templates
- Provide short-term support, signposting and onward referrals
- Evaluate impact
- Safeguard individuals
- Volunteers may also be asked to attend events to support the promotion of our services
Volunteers should:
- have good communication skills
- be confident on the telephone
- be a good listener
- be empathic and non-judgmental
- be caring and considerate
- have a want to support others
- have computer/admin skills
We are looking for volunteers who are willing to undertake a comprehensive training package and induction, who want a long term role and who can commit to at least 3 hour per week. Predominantly the role can be carried out remotely, however travel for training, meetings and events will be necessary so a driving license and use of a car would be desirable. All volunteers will be required to have a DBS check and will also be required to go through police vetting (the cost of these are covered by Remedi)