
Website Remedi - Derbyshire Victim Services
The role of initial assessment includes:
Respond to helpline calls
Input self and agency referrals from helpline calls, email requests and website requests
Support daily upload of police data and inputting of action fraud referrals
Check helpline voicemail
Undertake initial assessment calls and utilise support plan templates
Provide short-term support, signposting and onward referrals
Evaluate impact
Safeguard individuals
Volunteers may also be asked to attend events to support the promotion of our services
Volunteers should:
- have good communication skills
- be confident on the telephone
- be a good listener
- be empathic and non-judgmental
- be caring and considerate
- have a want to support others
- have computer/admin skills