SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our vision is to have a society in which the Armed Forces, veterans and their families can thrive.
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten.
More and more people need help, so we are growing our network of dedicated caseworkers. Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing:
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need:
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What’s in it for you:
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Requirements
Access to public transport or a car to travel to appointments is desirable, or alternatively use of a private space where confidential phone calls can be carried out. You will need access to IT equipment such as a laptop and the internet to carry out the administration related to casework.